Telstra believes a fire caused by a lightning strike is behind a cable outage that has caused intermittent outages for the Triple Zero emergency service.
The outage has now also raised serious issues around the reliability of the triple-zero service as supported by Telstra, prompting Federal Communications Minister Mitch Fifield to demand answers from its boss Andy Penn.
At 7:27AM on 4 May, the telco said on social media that a fibre fix crew was on site at a cable pit east of Orange, reporting significant fire damage consistent with lightning strike.
"We're working closely with emergency services in those States".
"We are sorry that some customers were unable to make or receive calls as this was occurring".
In Victoria, customers needing to reach the emergency services are advised to "keep trying" 000.
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"We've moved to other arrangements - the Police Assistance Line picking up the 000 calls that can't get through".
"If unable to get through on triple-0, callers requiring any of the emergency services should call Police Assistance Line on 131 444".
South Australia Police issued similar advice as to the number to be called.
South Australia is now receiving emergency calls without issue.
It's unknown who or what caused the cable to be damaged.
On Tuesday, Telstra received more than 4,000 complaints after a nation-wide network outage impacted 4G and NBN voice calls.