Somehow, the new chief executive officer keeps finding more horrors at every turn.
The U.K. regulator in charge of data privacy is looking into the major hack of Uber Technologies Inc.'s user data, and is working with the National Cyber Security Centre to asses the scale of the breech. Since he took over, London moved toward outlawing the service, citing "a lack of corporate responsibility". "None of this should have happened, and I will not make excuses for it", Khosrowshahi wrote in a statement.
The hacking fallout has already begun. The New York attorney general has opened an investigation into the data breach, a spokeswoman said.
Khosrowshahi said he had moved proactively to address the issue, firing two of the security staff that led the response to the incident and engaging cybersecurity consultant Matt Olsen to revitalised the company's cybersecurity response plans.
Businesses need to recognise that data breaches are a threat they face and they should be prepared to deal with them effectively to maintain customer trust, say security advisers.
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The ghosts of Kalanick's past will scare up more problems. The hackers then demanded money from Uber in exchange for their silence and to destroy all their swiped copies of the records. It may weigh on the company's valuation, now at about $70 billion, ahead of an initial public offering expected in 2019.
In October 2016, when the company was made aware of the cyberattack, Uber reportedly paid the hackers $100,000 to delete the data and stay silent regarding the breach.
A SECRET data hack affecting 57 million Uber customers and drivers has been exposed. "Facing thousands of attacks daily, or even tens of thousands, it's a matter of when - not if - a breach will occur", said Gary Weiss, senior vice-president and general manager of the Security, Discovery and Analytics Business Unit at information management software firm OpenText. Did they go through an approval work flow to move that data online? "We also implemented security measures to restrict access to and strengthen controls on our cloud-based storage accounts", said Khosrowshahi.
Khosrowshahi also said that he can't erase the past but the company will learn from its mistakes.
Besides the hack, there are numerous past indiscretions from Kalanick's tenure that will haunt his successor at Uber.