Dao's family and two lawyers, corporate law specialist Stephen Golan and prominent personal injury lawyer Thomas Demetri, are expected to hold a press conference regarding the incident on Thursday morning.
"This will never happen again on United Airlines", CEO of United Airlines Oscar Munoz told ABC news in an interview. The video showing Dao, who is now hospitalized after the incident, being pulled out of his seat and screaming as officers dragged him down the aircraft at Chicago O'Hare airport, received millions of views.
For Dao, who came to the US after fleeing Vietnam by boat in 1975 when Saigon fell, being dragged off the plane "was more horrifying and harrowing than what he experienced in leaving Vietnam", Demetrio said. The Dao family issued a statement expressing gratitude for the "outpouring of support". But the attorney questioned its sincerity, suggesting United acted because it was taking a PR "beating". Dao didn't remember exactly what occurred because of the concussion he suffered, Demetrio said. Crystal Pepper says seeing her father removed from the Sunday flight was "exacerbated" by the fact it was caught on video and widely distributed. Demetrio also said he doesn't believe Dao's race - Dao came to the US from Vietnam in 1975 during the fall of Saigon - played a role in what happened. The security officers have been placed on leave, according to the Chicago Department of Aviation.
Before they began picking names, United offered passengers $400 and a hotel room to give up their seats, the Louisville Courier-Journal reported.
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John Slater, a United vice president, said that bumping passengers to accommodate airline employees happens infrequently, and that federal guidelines requiring rest for crew members made it necessary to get the employees on the Sunday flight to Louisville.
The United Airlines passenger who was videotaped being bloodied and dragged off an overbooked plane by airport police signaled Wednesday he would fight back in court.
Alderman Mike Zalewski said he did not know who will represent the airline before the Aviation Committee, but Munoz has been notified of the hearing scheduled for today.
When Dao refused, United sent in Chicago Aviation police officers to remove him from the plane and the resulting cellphone video of the struggle shot by another passenger has turned into a PR nightmare for United.